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Version 1.0, August 31, 2001, Copyright, Hugh Jack 1993-2001

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1. TABLE OF CONTENTS

• TABLE OF CONTENTS 2
• QUALITY CONTROL 4
• INTRODUCTION TO QUALITY 4
• PRACTICE PROBLEMS 7
• STATISTICAL PROCESS CONTROL 9
• CONTROL CHARTS 9
• CONTROL CHARTS FOR ATTRIBUTES 18
• INSPECTION FOR QUALITY 23
• ACCEPTANCE OF LOTS 23
• SCREENING 23
• THE COST OF SAMPLING 24
• SINGLE/DOUBLE/MULTIPLE SAMPLED PLANS 26
• OPERATING CHARACTERISTIC (OC) CURVES 27
• MIL-STD-105D AND ANSI/ASQC Z1.4-1981 34
• ANSERED QUESTIONS 36
• UNANSWERED PROBLEMS 39
• QUALITY CONTROL PROJECTS 44
• ANSWERS TO SELECTED PROBLEMS: 45
• QUALITY CONTROL FORMS 50
• QFD (QUALITY FUNCTIONAL DEPLOYMENT) 52
• REFERENCES 64
• DETERMINING CAUSES OF PROBLEMS 65
• CAUSE AND EFFECT DIAGRAMS 65
• PARETO DIAGRAM 67
• MATRIX ANALYSIS 68
• TOTAL QUALITY CONTROL 69
• W. EDWARD DEMING'S 14 POINTS 70
• TOTAL QUALITY MANAGEMENT (TQM) 71
• PROCESS CAPABILITY 71
• SIX SIGMA QUALITY 73
• DESIGN OF EXPERIMENTS 75
• OVERVIEW 75
• n-FACTORIAL 76
• TAGUCHI METHODS 79
• REFERENCES 79
• DESIGN OF EXPERIMENTS 80
• OVERVIEW 80
• n-FACTORIAL 81
• PRACTICE PROBLEMS 84
• REFERENCES 85
• ISO9000 86
• ISO 14000 90
• PRACTICE PROBLEMS 91

Quality Control and Methods